Refund & Return Policy

Last Updated: 2026‑09‑27

Return Eligibility

You must submit your return request within 15 calendar days upon receipt of goods. Returned merchandise must be unused, unwashed, with original tags and packaging intact. Custom‑printed / OEM personalized goods are generally non‑returnable unless manufacturing defects exist.

Return Authorization(RMA) Process

We do not publish a fixed public return address. To initiate return or refund: please send a support ticket via email to primesupplybtob@primesupplybtob.com with your order number, item description, defect photos and request details. We will review and issue RMA authorization together with valid return address after approval. Items sent without authorized RMA will be refused and cannot be processed for refund.

Return Shipping Cost

Buyer shall bear all return‑shipping expenses. We strongly recommend you choose trackable shipping service and keep tracking records for reference.

Refund Processing Time

Once we receive and inspect returned goods, approved refunds will be issued to your original payment method within 5‑7 business days. The actual arrival time depends on your bank or payment‑provider processing cycles.

Non‑Refundable Situations

• Request submitted beyond 15‑day return window
• Goods worn, washed, altered, damaged by improper use
• Custom‑printed, OEM personalized wholesale orders without manufacturing defects
• Orders rejected for not meeting MOQ requirement

Policy questions: primesupplybtob@primesupplybtob.com